Teachers » FAQ's


How does a staff member get help with a device?

Staff can submit a ticket through the ticketing system found on our website.

How does a student get help with a device?

Students in need of IT support, please email [email protected]


How does a student request a device?
Student Device Request Link:  https://forms.gle/cRZJNgx67AJKMhZo6

Google Starter Classroom Support

Once teachers have the starter Google Classroom, they will be able to leverage the Google Drive on TeachHub to access materials that can be added to their classroom curriculum.

  • Google Starter Classrooms require special access. 
  • The newly hired teacher or ATR or Substitute Teacher must send an email requesting access to specific grade level digital materials to the District assigned Remote Learning Champion Lead listed below:
    District 20 and District 21- Judson Hamilton [email protected]   

How to Make Google Meet better with these 5 Chrome extensions:



How do we Disable Google Classroom Notifications?

The following is information to help reduce the amount of emails sent to your DOE email account as a result of the new DOE Google Classroom setup.  Here's a 46 second video showing how to disable the email notifications


How do we Consolidate Cohorts in Skedula?
Cohorts can be consolidated on Skedula into one Class Code, by  clicking  on settings- rename course.  Once you rename each cohort with the same name, it will combine all 3 sections into one complete class. For example, if you rename all three of your first period cohorts  to "Period 1", all students will be in alphabetical order in one location.  You will not need to click on three different sections.

How to ensure Google Meet and Zoom Security?

In order to prevent disruption in our live instruction over Google Meet or Zoom, please ensure you use the DOE version and check “Authenticate Users” in the Advanced Options.  In doing so, passwords will then need to be changed to numerical digits.  Students should be notified of the new password.  This authentication only allows students to log on using their NYC DOE email, locking out any student that doesn’t use the DOE email.  As always, please let Fred Manning know of any incidents that may occur.

Pear Deck Information

FDR H.S. has purchased a subscription to Pear Deck for all staff members to use.  Although we are planning to have a virtual professional development session for Pear Deck, the below links will help you get started.  Included is a beginner link,  recorded Pear Deck 101 webinar and some skill specific help videos. Also included is more information about the Google Classroom integration. Here's a link to the Pear Deck Institute, an asynchronous training portal for teachers. You  can choose to start with any module that best suits your skill level, and will receive a certificate of completion after completing the final survey (in Google Form format).

FDR HS has purchased a licence for Nearpod, a platform that provides unlimited access to over $7,500 lessons within their library.   Every teacher will have an account and will receive a welcome  email from Nearpod  with a temporary password.  If you are an existing user of Nearpod, you will get a notification that you have been added to the school’s subscription and all of your lessons will be carried over.  Below are links to some free PD offerings which you may find useful to navigate the site.