Franklin Delano Roosevelt High School New York City Department of Education | District 20

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NYC Department of Education

Tech Support

Teachers will be using Google Classroom as one of the main methods to teach students.  Students can access Google Classroom through their Gmail account.  Your email address is the first initial of your first name, your full last name and the last four digits of your OSIS number. For example:  


Your name is John Doe and your OSIS number is 987654321.


Your email address is

Your first time password is:  Welcome2FDR


If you have difficulty getting into your FDRHS Gmail account, click on the link below and fill out the form:

If you need additional assistance, please email FDR Support at


The DOE is launching a family-facing Remote Learning Technical Support ticket system. Families (or someone on their behalf) can submit requests for technical support for a broad range of issues, including application support, lost, stolen, or broken devices, and delivery status. 

The DOE is also providing a link for staff members to get help with any issues with technology to support learning from home. 

Click on the link:  DOE staff remote learning support ticket system